Resources
Claim guides & resources
Everything you need to know about filing UPS and FedEx claims for damage, loss, or missing contents.
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Refund & reimbursement guides
Complete walkthroughs for UPS and FedEx refund claims.
UPS Damage Claim
Photos to take, proof to attach, and how to answer UPS follow-ups for a refund.
FedEx Damage Claim
Clear photo set, proof of value, and concise narrative for FedEx refunds.
UPS Lost Package Claim
Proof of shipment + proof of value + tracking timeline for UPS refund claims.
FedEx Lost Package Claim
How to file fast when FedEx tracking stalls or stops updating for a refund.
USPS Damage Claim
Photo checklist and proof list for USPS damage claims.
USPS Lost Package Claim
Missing mail search + claim steps for USPS when tracking stalls.
Guide
UPS Damage Claim
Photos to take, proof to attach, and how to answer UPS follow-ups for a refund.
What to gather: tracking number, photos of box/label/packing/damage, proof of value.
Steps: shoot exterior, label, inner packing before moving anything; add multiple angles of damage. File the claim online with a short summary, attach proof of value, and request reimbursement. Keep packaging for possible inspection and reply to UPS within 24 hours.
Common mistakes: only one blurry photo, no proof of value, throwing away the box, long paragraphs instead of bullets.
Guide
FedEx Damage Claim
Clear photo set, proof of value, and concise narrative for FedEx refunds.
What to gather: tracking number, delivery date, photos of exterior, label, packing, and damage, plus proof of value.
Steps: photograph box + label, then inner packing before moving items; capture damage from multiple angles. Submit the claim with a brief summary, attach all photos and proof of value, and request reimbursement. Keep packaging until FedEx closes or waives inspection. Respond to follow-ups within a day.
Common mistakes: missing inner-packing photos, no proof of value, waiting for the recipient before filing, discarding packaging early.
Guide
UPS Lost Package Claim
Proof of shipment + proof of value + tracking timeline for UPS refund claims.
What to gather: tracking history with last scan, proof of shipment (label or drop receipt), proof of value, recipient contact.
Steps: summarize timeline and last scan; file the claim with attachments and contact info; request reimbursement. Follow up weekly and answer UPS info requests quickly. Appeal with clearer proof if denied.
Common mistakes: waiting weeks to file, no proof of shipment, no proof of value, leaving out contact details.
Guide
FedEx Lost Package Claim
How to file fast when FedEx tracking stalls or stops updating for a refund.
What to gather: last scan, expected delivery date, proof of shipment, proof of value, recipient contact.
Steps: collect shipment + value proof; submit claim with a concise refund and reimbursement request; respond to FedEx requests within 24 hours; appeal with clearer evidence if denied.
Common mistakes: waiting for more scans before filing, long narratives, missing proof of value, no contact details.
Guide
USPS Damage Claim
Photo checklist and proof list for USPS damage claims.
What to gather: tracking, proof of shipment, proof of value, photos of exterior/interior damage.
Steps: photograph exterior box, interior packing, and damaged item; compile timeline and value docs; file online and respond quickly; schedule inspection if asked.
Common mistakes: no interior packaging photos, missing proof of value, overlong narrative, waiting for USPS to reach out first.
Guide
USPS Lost Package Claim
Missing mail search + claim steps for USPS when tracking stalls.
What to gather: tracking with last scan, proof of shipment, proof of value, recipient contact.
Steps: confirm last scan and expected delivery; file missing mail search, then submit the claim with attachments; respond to follow-ups within 24 hours; appeal with clearer evidence if denied.
Common mistakes: filing without proof of value, skipping missing mail search, long paragraphs instead of bullets, waiting too long to file.