FedEx claims
FedEx claim and refund guide
Step-by-step checklist to request a FedEx refund or reimbursement for lost, damaged, or missing contents packages.
FedEx refund checklist
- Tracking number and delivery or exception scan.
- Proof of shipment (label, drop receipt, or invoice).
- Proof of value (receipt, invoice, or order confirmation).
- Photos of the box, label, packing materials, and damage.
- Short timeline and contact details for shipper/recipient.
Common FedEx denial reasons
- Missing proof of value or proof of shipment.
- Damage photos without packaging photos.
- Slow responses to FedEx follow-up requests.
- Incomplete timeline or inconsistent dates.
Refund request wording
- State the tracking number and shipment date.
- Describe what happened in 1 to 2 sentences.
- Request reimbursement for item value and eligible charges.
- List attachments: photos, receipts, and tracking timeline.
FAQ
FedEx refund questions
Is a FedEx refund handled through a claim?
Yes. FedEx refunds for lost, damaged, or missing contents shipments are handled through the claims process with a reimbursement request.
What should I include with a FedEx refund request?
Include tracking details, proof of shipment, proof of value, and photos of the packaging and damage when relevant.
How long does a FedEx claim refund take?
Timelines vary, but fast responses to FedEx follow-up requests usually keep the claim moving.
Can I appeal a FedEx claim denial?
Yes. Provide clearer proof, a short timeline, and resubmit through the FedEx claims portal.