UPS claims
UPS claim and refund guide
Step-by-step checklist to request a UPS refund or reimbursement for lost, damaged, or missing contents packages.
UPS refund checklist
- Tracking number and last scan or delivery scan.
- Proof of shipment (label, drop receipt, or invoice).
- Proof of value (receipt, invoice, or order confirmation).
- Photos of the box, label, packing materials, and damage.
- Short timeline and contact details for shipper/recipient.
Common UPS denial reasons
- Missing proof of value or proof of shipment.
- Damaged item photos without packaging photos.
- Late responses to UPS follow-up requests.
- Inconsistent timeline or incomplete contact details.
Refund request wording
- State the tracking number and shipment date.
- Describe what happened in 1 to 2 sentences.
- Request reimbursement for item value and eligible charges.
- List attachments: photos, receipts, and tracking timeline.
FAQ
UPS refund questions
Is a UPS refund the same as a UPS claim?
For lost, damaged, or missing contents shipments, UPS handles refunds through the claims process. File a claim and request reimbursement.
What evidence does UPS require for a refund?
UPS typically asks for tracking, proof of shipment, proof of value, and photos of the packaging and damage when applicable.
How long does a UPS claim refund take?
Timelines vary, but quick responses to follow-up requests and keeping the packaging available can speed approval.
Can I appeal a denied UPS claim?
Yes. Provide clearer proof of value, a concise timeline, and re-submit or appeal in the UPS portal.