FedEx refunds
FedEx refund guide
FedEx refunds for loss or damage are processed as claims. Use this checklist to request reimbursement with the right evidence.
FedEx refund steps
- Collect tracking, proof of shipment, and proof of value.
- Document damage with photos of the box, label, and packing.
- File the claim in the FedEx portal with a short summary.
- Request reimbursement for item value and eligible charges.
- Reply quickly to FedEx follow-up requests.
Evidence to include
- Tracking history and exception scan.
- Proof of shipment and proof of value.
- Damage photos and packaging photos.
- Recipient contact details and delivery address.
Sample refund request wording
- State the tracking number and shipment date.
- Summarize the loss or damage in one paragraph.
- Request reimbursement for the item value and shipping costs if eligible.
- List the attachments in the order FedEx expects.
FAQ
FedEx refund questions
How do I request a FedEx refund?
FedEx refunds for lost or damaged packages are processed as claims. Submit a claim with proof of shipment, proof of value, and a reimbursement request.
What should I include in a FedEx refund request?
Include tracking, a short timeline, and a clear request to reimburse the item value and eligible charges.
Does FedEx refund shipping costs?
Refund policies vary by service level and situation. Include shipping charges in your request if eligible.